Last updated: May 2026
These Terms and Conditions govern your use of the website www.oursupertrip.com and any travel services provided by Universal Services And Agency Ltd (trading as OurSuperTrip), BRN: C23197033, a company registered in Mauritius.
By using this website or purchasing any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Company Information
Company Name: Universal Services And Agency Ltd
Trade Name: OurSuperTrip
BRN: C23197033
Registered Address: Mauritius
Email: info@oursupertrip.com
MTA Licence: Application in progress
2. Services
OurSuperTrip provides the following travel-related services:
• Tour packages to India and Asia
• Hotel bookings
• Flight bookings
• Airport transfers
• Visa assistance
• Custom travel itineraries
All services are subject to availability and confirmation. A booking is only confirmed once full or agreed partial payment has been received and a written confirmation has been issued by OurSuperTrip.
3. Bookings and Payments
3.1 All prices are quoted in Mauritian Rupees (MUR) unless otherwise stated.
3.2 A deposit may be required to secure a booking. The amount will be communicated at the time of booking.
3.3 Full payment must be received by the due date specified in your booking confirmation.
3.4 OurSuperTrip accepts payment via secure online payment gateway. Payment details will be provided at checkout.
3.5 Prices are subject to change until full payment is received and booking is confirmed.
4. Cancellations and Refunds
Please refer to our Refund and Cancellation Policy for full details on cancellations, amendments, and refunds.
5. Travel Documents and Visa
5.1 It is the client’s responsibility to ensure they hold a valid passport and any required visas for their destination.
5.2 OurSuperTrip can provide visa assistance as an additional service but does not guarantee visa approval.
5.3 OurSuperTrip is not liable for any losses arising from failure to obtain required travel documents.
6. Travel Insurance
OurSuperTrip strongly recommends that all clients purchase comprehensive travel insurance covering medical expenses, trip cancellation, lost luggage, and personal liability. OurSuperTrip does not provide travel insurance.
7. Liability
7.1 OurSuperTrip acts as an agent for airlines, hotels, and other service providers. We are not liable for any acts, omissions, or defaults of third-party suppliers.
7.2 OurSuperTrip is not responsible for any loss, injury, damage, or expense arising from circumstances beyond our control including but not limited to natural disasters, political unrest, strikes, or pandemic situations.
7.3 Our liability is limited to the total amount paid for the specific service in question.
8. Pricing and Inclusions
8.1 All package prices are clearly stated on our website and include only the services listed.
8.2 Items not listed as included (such as lunches, dinners, personal expenses, optional excursions, visa fees) are at the client’s own expense.
8.3 OurSuperTrip reserves the right to correct any pricing errors.
9. Privacy and Data Protection
Your personal data is collected and processed in accordance with our Privacy Policy and the Mauritius Data Protection Act 2017.
10. Complaints
If you have a complaint, please contact us in writing at info@oursupertrip.com within 28 days of the end of your trip. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Mauritius. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mauritius.
12. Changes to These Terms
OurSuperTrip reserves the right to update these Terms and Conditions at any time. The current version will always be published on this page with the date of last update.
For any questions regarding these Terms and Conditions, please contact us at info@oursupertrip.com.